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 Intec is a regional pioneer in
the emerging e-Commerce technology of multimedia contact centers. Whether
your entry into e-Commerce is by upgrading an existing call center or a
new installation, Intec can provide design and installation of leading
edge contact center technology from industry leaders, like Mitel, CosmoCom, CISCO, and
Nortel. No longer need your agents and customer service representatives be limited to answering phone calls and providing
delayed responses to e-mails and faxes.
In a web-enabled contact center environment, your agents can respond to
Automatic Call Distribution of all media forms right on their desktops -
telephone, voice, voice and video over the Internet, chat, chat with web
page collaboration, e-mail, voice mail and fax. All contacts are answered
in accordance with routing configurations customized to your customer
service management criteria.
Remote Locations
Whether
your agents are centralized in a service center, spread among multiple
branches or fully dispersed as home-based agents, an Intec full service
contact center can provide an ideal solution. Your agents can be anywhere
in the country and still function as if they were all under the same
roof.
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E-Commerce Solutions
Approximately 90% of all website shopping carts are abandoned
before a purchase takes place. This is mainly due to a lack of on-line
customer service. Customers may have immediate questions that FAQs can't answer. Now, with a click of a mouse, a
customer has the option to speak live to an agent VOIP or in real-time
chat without leaving your website! The agent can then answer those
questions live and use URL push technology to send pertinent web pages
to the customer to complete the transaction. In fact, with live web
collaboration, up selling and cross selling could take place
effortlessly increasing the potential revenue of each and every
contact.
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Traditional Call Centers
Intec can
provide an end-to-end solution for any size or type of call center.  Whether you have a few agents or hundreds,
we will install and maintain a call center customized to your business
needs. Additionally, Intec can "web-enable" your existing
call center, transforming it into a multimedia contact center while
utilizing your existing legacy PBX and all of your current
integrations.
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